Before any goods can be returned, please call us for a return authorization number and packing slip. This packing slip MUST be printed and included with the return shipment in order for it to be processed.
We are happy to offer returns or exchanges on most equipment purchased from us that remains in it's original, unused condition. Regular stock items in new/unused condition may be returned for a full refund within 30 days of purchase.
All returns will be carefully inspected. Items with signs of wear may not be accepted for return or may only be eligible for partial refund.
Please note that items will be ineligible for return after 30 days from the time of purchase. If there is an issue with your order please let us know as soon as possible so that we can attempt to resolve any issues to your satisfaction.
The following items are exempt and cannot be returned or exchanged:
- Fall Protection and Life Supporting Equipment
- Clearance Items
- Special Order Items
- Custom Spliced Items
- Any items that have been used
- Gift Cards
- Downloadable Software
- Select First Aid and Healthcare Products (ie. reusable respirators, CPR Masks, Bug Spray, Sunscreen, and Hand Sanitizer etc.)
While we stand behind the manufacturer-warranted products that we carry, some require us to physically return the product(s) to them for inspection prior to giving us the authorization to provide a refund, credit or warranty replacement.
Any defective product must be returned to us, at the customer’s expense, upon request for visual evaluation and review.
If a returned product is determined defective according to the manufacturer, we will replace, credit or repair according to the manufacturer's guideline/direction.
We do not accept any responsibility or liability for the terms of Manufacturer warranties and/or the decisions they make pertaining to the replacement or refund of the products covered under said warranties, and we will not replace items until we are authorized to do so by the manufacturer. As a result, immediate over the counter returns and exchanges for items under warranty are therefore not always available.
All return shipping costs are the responsibility of the customer, unless otherwise authorized at our discretion (exceptions may be made for shipping errors, defective product etc.).